1
Positive
private communication can be encouraging to employees, especially new employees
to let them know how they are doing and what they can improve on but then
ending with high positive encouragement.
I
feel that new employees, or employees that have been around for a while, would
like to get feedback on how they’re performing so they know how they’re doing
and what they need to do to perform their job to the expectation of the
company. I think new employees in particular would like to know because the job
or position may be new to them and are trying to fit into the performance level
expected of them. I have come to look
forward to performance evaluations once or even twice a year. In fact, I’ve
done my own performance evaluations many times over the years. I would fill out
how I thought I was doing, meet with medical director privately, and discuss
together what we thought might work out better for both of us.
Over
the past week I had the opportunity to sit with an employee, privately, and
discuss his performance. This was not because he was in violation, loss of
motivation, lack of productivity, this was on a positive note and he deserved
the recognition and encouragement. Although, I did use The Right Purpose, The Right Time, The Right Place, The Right Approach
and The Right Technique (as described in the book) these steps worked very
effectively, in fact, by the time we were finished the employee said “the hairs
on my arms are standing on end”. I know
this was from the encouraging report back form one of our patients but I know
that adding these steps to the equation added impact to the end result.
This last week one of my patients
came to me to thank me after the loss of a family member. She went on to say
how thankful she and her family was that we were able to diagnose and by doing
so, they had more time to spend with their loved one before he was gone. I was
very honored by this but I also knew that I had to give the encouraging praise
to my team members. As I used the techniques described in #3 and delivered the
news to my team member, the encouraging new was amplified and made a huge
impact on the employee.
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